Refund policy

RETURNS

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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted : (if applicable)

* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email confirming receipt of the returned item. We will also specify whether your refund has been approved or denied.
If approved, your refund will then be processed, and your initial credit card or payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, first double-check your bank account.
Then contact the issuer of your credit card, as the official display of your refund may take some time.
Next, contact your bank. The display of a refund is often preceded by a processing delay.
If you have completed all these steps and still have not received your refund, contact us at the following address : contact@artemlegrand.com 
Sale or promotional items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at contact@artemlegrand.com to arrange the return, which will be at Artem Legrand's expense.

Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit of an equivalent value to the returned item. Once the returned item is received, a gift voucher will be sent to you by mail.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them to give to you later, we will issue the refund to them, and they will know that you have returned their gift.

The costs of return shipping are on us. Simply contact us and request a return. We will send you a prepaid label to return the order.